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Privacy Policy

A legal disclaimer

Effective Date: 26/09/2025
Hartsfrakture Ministries (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our website, counselling sessions, and ministry services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, phone number, email address, and other details you provide when booking a session.

  • Session information: Notes related to counselling, healing, or ministry sessions, only as necessary to provide our services.

  • Payment information: Banking or EFT details provided when making payment (note: we do not store full banking card information).

  • Technical information: When you use our website, we may collect basic analytics such as IP address, device type, and browsing data (through standard website tools like cookies).
     

2. How We Use Your Information

Your personal information will only be used for:

  • Scheduling and managing counselling or ministry sessions.

  • Communicating with you regarding appointments, services, or ministry updates.

  • Processing payments.

  • Maintaining accurate records for accountability and legal compliance.

  • Improving our ministry services.

We will never sell, rent, or trade your personal information.
 

3. Confidentiality of Sessions

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  • All counselling and ministry sessions are treated as strictly confidential.

  • Information shared during sessions will not be disclosed to third parties without your explicit consent, unless required by law (for example, if there is a risk of harm to yourself or others).
     

4. Sharing of Information

 

We may share your information only with:

  • Service providers assisting with website hosting, IT, or communication tools.

  • Financial institutions when processing EFT payments.

  • Legal authorities if legally compelled.
     

5. Data Storage and Security

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  • We take reasonable measures to protect your personal data against loss, misuse, or unauthorised access.

  • Session notes and records are stored securely and only accessible to authorised personnel.

  • Payments are processed through secure EFT or cash arrangements.
     

6. Your Rights

 

Depending on your location, you may have rights under data protection laws such as POPIA (South Africa) or GDPR (Europe). These may include:

  • The right to access the personal data we hold about you.

  • The right to request correction or deletion of your information.

  • The right to withdraw consent for us to contact you.

To exercise these rights, please contact us directly.

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7. Cookies and Website Use

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  • Our website may use cookies for analytics and to improve your browsing experience.

  • You can adjust your browser settings to refuse cookies if you prefer.
     

8. Children’s Privacy

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  • Services are available for children aged 9 years and older, always with parent/guardian consent.

  • We do not knowingly collect personal data from children without proper consent.
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9. Contact Us

 

For any questions about this Privacy Policy or how your data is handled, please contact:

Hartsfrakture Ministries
Toinette Pretorius
📞 082 572 5827
 

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