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Terms & Conditions

A legal disclaimer

Effective Date: 26/09/2025
Welcome to the website of Hartsfrakture Ministries. By using our website, booking a session, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully.
 

1. General Information

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  • Hartsfrakture Ministries provides Christian counselling, trauma therapy, emotional healing, and related ministry services.

  • All services are faith-based and Christ-centred. They are not intended as a replacement for medical, psychiatric, or professional healthcare services.

  • By booking a session, you acknowledge and agree that you are voluntarily seeking spiritual and emotional support.
     

2. Services Offered

 

Our services include (but are not limited to):

  • Emotional healing

  • Childhood trauma healing

  • Trauma therapy

  • Children’s therapy (9 years and older, with parental consent)

  • Deliverance

  • Relationship counselling (family, marriage, individual)

  • Christian counselling
     

3. Session Bookings & Payments

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  • Sessions are booked directly with Toinette Pretorius.

  • Standard session length: 1.5 hours.

  • Session fee: R450 per session (unless otherwise agreed).

  • Payments are accepted via Cash or EFT.

  • Banking details will be provided upon booking confirmation.

  • Sessions are confirmed once payment is made (unless agreed otherwise).
     

4. Cancellation & Rescheduling

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  • Cancellations must be made at least 24 hours before the scheduled session.

  • Sessions cancelled later than 24 hours may be charged in full.

  • Rescheduling is possible by mutual agreement.
     

5. Confidentiality

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  • All personal and session information is kept strictly confidential, except where disclosure is required by law (e.g., if there is a risk of harm to yourself or others).

  • Session notes, if kept, are stored securely and only accessible to authorised personnel.
     

6. Limitation of Liability

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  • Services are provided in good faith, based on biblical principles, prayer, and counselling practices.

  • Hartsfrakture Ministries does not guarantee specific results.

  • We are not liable for any decisions, actions, or outcomes arising from sessions.

  • You remain responsible for your own health, wellbeing, and decisions.
     

7. Suitability of Services

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  • Services are open to adults and children (9+ years old, with parental/guardian consent).

  • We reserve the right to refer clients to professional medical or psychological care if we believe it is necessary.

  • These services should be seen as complementary to, not a substitute for, professional healthcare.
     

8. Website Use

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  • All website content (including text, images, and resources) is the property of Hartsfrakture Ministries unless otherwise stated.

  • You may not reproduce, copy, or distribute content without written permission.

  • Use of this website is at your own risk.
     

9. International Clients

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  • Services may be provided online (Zoom, WhatsApp, Teams) for clients outside South Africa.

  • Clients are responsible for ensuring compliance with local laws regarding counselling and online services.

  • Fees for international clients may vary and must be confirmed at booking.
     

10. Governing Law

  • These Terms & Conditions are governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA).

  • Any disputes will be resolved under South African jurisdiction.
     

11. Changes to Terms

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  • We may update these Terms & Conditions from time to time.

  • Updates will be posted on this website, and continued use of our services implies acceptance of the changes.
     

12. Contact

 

For any questions regarding these Terms & Conditions, please contact:

Hartsfrakture Ministries
Toinette Pretorius

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